The following day, 45 minutes before my appointment, Dr. Vigna's office called to tell me they are not accepting "new" patients with my insurance, but I can go to the walk in.. I made the appointment so I wouldn't have to go to the walk in and wait for an indefinite amount of time. With two small children at home and a husband who works a lot I only have short periods of time to take care of things like this. I won't be recommending this practice to anyone.
I'm extremely disappointed with this practice. I was a patient of Dr. Vigna's a few years ago but then had to switch insurance, which she didn't accept. Then I recently switched insurance again and according to their website it should have been accepted. I called to make an appointment for a suspected sinus infection for the following day. I asked if they took my insurance, attempted to give my info over the phone, and was assured that they had it in the system (how, I don't know, it's new insurance).
The person at front desk is COLD and UNPROFESSIONAL. Its a Drs office. People are coming to the Drs because they are dealing with health issues. Some kind of compassion and understanding and sensitivity needs to be given to the patients. They need to be greeted with kindness and respect. The patients are choosing you as a doctor. They don't HAVE to choose you. You are making it feel as if the patients are just a number and only money matters. SO DISGUSTED.
Love Dr. Vigna and the staff. She is very attentive and professional. The nurses are kind and the front desk staff are very helpful.
Dr Lauren Vigna is a US Doctor based in Highland, New York. Dr Lauren Vigna is located at 222 NY-299, Highland, NY 12528, USA.
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